Logistics Customer Service Specialist - Cincinnati

Onyx Central LLC; Cincinnati (OH); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Retirement plans (401(k)/pension)

Paid time off

Bonus opportunities

Job summary

Onyx Central LLC in Cincinnati, OH is seeking a Customer Service Rep for a full-time role. You will handle customer inquiries, process orders, track shipments, and maintain accurate records in a collaborative, client-focused office environment.

The ideal candidate has a high school diploma or equivalent, strong communication skills, and a customer-centric approach. Experience in customer service is a plus, with proficiency in Microsoft Office Suite and the ability to work under pressure.

Qualifications

• High school diploma or equivalent.
• Experience in logistics or customer service is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, aiming to find satisfactory solutions.
• Assist in the development and implementation of new customer service processes and procedures.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Onyx Central LLC in Cincinnati, OH is seeking a Customer Service Rep for a full-time role. You will handle customer inquiries, process orders, track shipments, and maintain accurate records in a collaborative, client-focused office environment.

The ideal candidate has a high school diploma or equivalent, strong communication skills, and a customer-centric approach. Experience in customer service is a plus, with proficiency in Microsoft Office Suite and the ability to work under pressure.