Logistics Customer Care Specialist - Flexible Hours

Harbor West LLC; Cincinnati (OH); Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Harbor West LLC in Cincinnati, OH is seeking a Customer Service Representative to handle client inquiries and resolve issues, ensuring high-quality service in a collaborative, logistics-focused environment.

You will respond to requests, assist with order processing, maintain accurate records, and work with internal teams to deliver timely resolutions, while enjoying benefits like health insurance, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience is essential.
• Strong communication skills are crucial for verbal and written interactions.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Provide exceptional customer service and build positive relationships.
• Assist in developing and implementing customer service improvement initiatives.
• Stay up-to-date with industry trends and best practices in customer service.

Skills

Communication skills

Problem solving

Multitasking

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Harbor West LLC in Cincinnati, OH is seeking a Customer Service Representative to handle client inquiries and resolve issues, ensuring high-quality service in a collaborative, logistics-focused environment.

You will respond to requests, assist with order processing, maintain accurate records, and work with internal teams to deliver timely resolutions, while enjoying benefits like health insurance, retirement plans, and paid time off.