Customer Experience Coordinator – Logistics

The Home Depot; Lacey (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A logistics service provider is seeking a motivated Customer Service Representative in Lacey, WA. You will be the first point of contact for customers, providing exceptional service by addressing inquiries and resolving issues. The role requires at least 2 years of experience in customer service, strong problem-solving abilities, and proficiency in MS Office Suite. Join this dynamic team to enhance customer satisfaction and support smooth operations. Apply by December 31, 2027.

Qualifications

• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills.
• Proficiency in MS Office Suite and familiarity with office management software.

Responsibilities

• Provide customers with accurate information regarding their orders.
• Answer phone calls and respond to emails promptly.
• Ensure customer satisfaction through follow-up communications.
• Monitor and track delivery schedules to provide real-time updates.

Skills

Customer communication

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

Office management software (ERP systems preferred)

Job description

A logistics service provider is seeking a motivated Customer Service Representative in Lacey, WA. You will be the first point of contact for customers, providing exceptional service by addressing inquiries and resolving issues. The role requires at least 2 years of experience in customer service, strong problem-solving abilities, and proficiency in MS Office Suite. Join this dynamic team to enhance customer satisfaction and support smooth operations. Apply by December 31, 2027.