Customer Service Agent

Express Employment Professionals; Washington (District of Columbia); Vor Ort; USD 29.000 - 33.000; Vollzeit

Zusammenfassung

Express Employment Professionals in SeaTac, WA seeks a motivated Customer Service Agent to join the logistics team. You will be the main point of contact for clients, manage cargo shipments, coordinate with internal teams, and ensure a seamless customer experience from start to finish.

Responsibilities include quoting, booking, tracking shipments, collaborating with warehousing, and supporting retention efforts.

Qualifikationen

• High School Diploma or GED required.
• Experience in logistics, air freight, or export is a plus.
• Proficient with Microsoft Outlook, Excel, Word and basic computer skills.

Aufgaben

• Manage customer interactions and maintain accurate documentation for smooth cargo movement.
• Quote, book, and track domestic and international shipments.
• Collaborate with warehouse and other departments to handle shipments efficiently.
• Assist the sales team in resolving customer issues and supporting retention efforts.
• Assign and delegate tasks to maximize team productivity and efficiency.
• Maintain a high level of organization, time management, and problem-solving.
• Work independently or as part of a team as needed.

Kenntnisse

Customer service

Time management

Attention to detail

Communication

Problem solving

Ausbildung

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Word

Jobbeschreibung

SeaTac, WA Pay: $21–$24/hr+

Doesunday - Thursday, 7am – 3:30pm

About the Role:

We are seeking a motivated and detail-oriented Customer Service Agent to join our logistics team in SeaTac, WA. In this role, you will be the key point of contact for our clients, managing cargo shipments, coordinating with internal teams, and ensuring a seamless customer experience from start to finish.

Key Responsibilities:

• Manage customer interactions and maintain accurate documentation to ensure smooth cargo movement.
• Quote, book, and track domestic and international shipments.
• Collaborate with warehouse and other departments to handle shipments efficiently.
• Assist the sales team in resolving customer issues, identifying opportunities, and supporting retention efforts.
• Assign and delegate tasks to maximize team productivity and departmental efficiency.
• Maintain a high level of organization, time management, and problem-solving.
• Work independently or as part of a team as needed.

Minimum Requirements:

• High School Diploma or GED required.
• Experience in logistics, air freight, or export is a plus.
• Ability to thrive in a fast-paced environment and manage multiple time-sensitive tasks.
• Eligible to pass TSA background check.
• Proficient in Microsoft Outlook, Excel, Word, and basic computer skills.
• Strong geographic knowledge for determining efficient freight routes.
• Excellent customer service and vendor relations skills, both over the phone and in-person.