Logistics Customer Service Specialist

The Home Depot; Town of Frankfort (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues to ensure satisfaction. The role requires strong communication, organization, and a keen eye for detail in a fast-paced logistics environment.

The ideal candidate will manage orders, provide delivery updates, and collaborate with internal teams to maintain seamless operations and exceptional service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and familiarity with ERP systems.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the supervisor when needed.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to support inquiries.
• Track office supply inventory and place orders to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues to ensure satisfaction. The role requires strong communication, organization, and a keen eye for detail in a fast-paced logistics environment.

The ideal candidate will manage orders, provide delivery updates, and collaborate with internal teams to maintain seamless operations and exceptional service.