Logistics Customer Care Specialist

Temco Logistics LLC; West Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

The representative will provide accurate information on orders, delivery status, and product details, respond to calls and emails promptly, and follow up on deliveries and

Qualifications

• 2+ years of experience in customer service or office administration.
• Excellent communication and interpersonal skills with a focus on customer relationships.
• Strong problem-solving abilities with attention to detail and multitasking capability.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customer satisfaction with delivery and installation services through follow-up communications.
• Resolve customer issues and escalate unresolved matters when necessary.
• Monitor delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to support inquiries.
• Collaborate with colleagues to maintain seamless operations and high-quality service.

Skills

Customer service experience

Communication skills

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

The representative will provide accurate information on orders, delivery status, and product details, respond to calls and emails promptly, and follow up on deliveries and