Logistics Customer Experience Specialist

Paycom - ATS; Sparks (NV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, providing exceptional service by addressing inquiries and resolving issues. The role emphasizes attentiveness to detail, organization, and a passion for delivering excellent customer experiences.

The successful candidate will support order details, delivery status, and product information while maintaining expert knowledge of Temco Logistics’ services.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills and ability to manage multiple tasks.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Resolve issues and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide real-time updates.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, providing exceptional service by addressing inquiries and resolving issues. The role emphasizes attentiveness to detail, organization, and a passion for delivering excellent customer experiences.

The successful candidate will support order details, delivery status, and product information while maintaining expert knowledge of Temco Logistics’ services.