Logistics Customer Service Specialist

Dsv Air & Sea SAU; Aurora (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

DSV - Global transport and logistics in Aurora, IL, is seeking a Customer Service Agent to manage customer orders and data entry for shipping/receiving. The role focuses on accurate order processing and timely information flow to support warehouse operations.

As part of the team, you will maintain communications with customers, generate required paperwork, and ensure invoicing accuracy while coordinating with other departments to meet service levels.

Qualifications

• Process and input all customer orders.
• Accurate data entry of shipping and receiving information.
• Support efficient operation by timely order processing.

Responsibilities

• Process and input all customer orders.
• Run stock reports to check product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Expedite any order as necessary, trace orders as required and notify customer of activity.
• Follow up with other departments to ensure service standards are met.
• Assure proper invoicing of accounts by verifying customers.
• Handle returned merchandise efficiently and ensure credits."

Job description

DSV - Global transport and logistics in Aurora, IL, is seeking a Customer Service Agent to manage customer orders and data entry for shipping/receiving. The role focuses on accurate order processing and timely information flow to support warehouse operations.

As part of the team, you will maintain communications with customers, generate required paperwork, and ensure invoicing accuracy while coordinating with other departments to meet service levels.