Logistics Customer Service Specialist

Pho Prime, LLC; China Grove (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Employee discounts

Tuition reimbursement

Training programs

Global work environment

Job summary

Kuehne+Nagel is seeking a Customer Service Representative to serve as the main contact for customers and coordinate order processing. You will enter orders, follow up on communications, and ensure accurate, timely responses across distribution centers.

You will collaborate with warehouse staff and carriers, deliver clear pricing and shipping information, and maintain service quality through meticulous data handling and strong communication.

Qualifications

• Proficient data entry and data management.
• Experience with logistics software systems.
• Strong organizational and multitasking skills.

Responsibilities

• Process customer orders received via mail, fax, email, EDI, or phone.
• Compile, sort, and verify accuracy of data prior to entry.
• Review records such as bills, computer printouts, bills of lading, and related documents; communicate unit prices, shipping dates, delays, and other required information to customers.
• Enter orders into the automated system and compute total costs; maintain records or file order copies as requested.
• Coordinate with warehouse staff and carriers to trace or expedite delayed or missing shipments.
• Compile statistics and prepare reports for management.
• Investigate overdue, damaged, or short shipments with customers and/or carriers.
• Address customer billing or service complaints; route service issues to appropriate departments and provide timely updates.
• Provide back-up support for accounts outside of primary responsibility.

Skills

Data entry

Logistics software

Organization

Multitasking

Tools

WMS

AS400

Job description

Kuehne+Nagel is seeking a Customer Service Representative to serve as the main contact for customers and coordinate order processing. You will enter orders, follow up on communications, and ensure accurate, timely responses across distribution centers.

You will collaborate with warehouse staff and carriers, deliver clear pricing and shipping information, and maintain service quality through meticulous data handling and strong communication.