Logistics Customer Service Specialist

Kuehne+Nagel; West Jefferson (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Customer Service Representative to act as the main liaison between customers and operations, ensuring accurate, timely handling of orders and service requests.

The role emphasizes customer-focused communication, detail orientation, and ability to adapt in a fast-paced logistics environment, with opportunities to contribute to process improvements and team collaboration.

Qualifications

• High school diploma or equivalent.
• Associate degree or related coursework in business, supply chain, logistics, or customer service preferred.
• 1+ year of experience in logistics, 3PL, warehouse, distribution, or transportation.
• 1-2 years using a ticketing system such as ClickUp, Salesforce, ServiceNow, or similar.

Responsibilities

• Process customer orders, requests, and inquiries accurately within service-level expectations.
• Serve as primary contact for customers regarding order status, shipments, and inquiries.
• Monitor orders and communicate delays, exceptions, or issues to stakeholders.
• Coordinate with warehouse, transportation, inventory, and other teams to resolve issues.
• Maintain accurate records, tickets, and transactions in systems.
• Support inventory investigations, shipment tracing, and order discrepancy resolution.
• Prepare and distribute reports and customer communications.
• Ensure compliance with customer requirements and policies.
• Identify opportunities to improve processes and support improvement initiatives.
• Build positive relationships with customers, carriers, and internal teams.
• Provide cross-functional support for peak demands or special projects.

Skills

Customer service

Attention to detail

Written & verbal communication

Multi-tasking

Collaboration

Education

High school diploma

Associate degree or related coursework in business/supply chain/logistics/customer service

Tools

ClickUp

Salesforce

ServiceNow

WMS

SAP

Blue Yonder

Job description

It's more than a jobAs part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As a Customer Service Representative at Kuehne+Nagel, you will serve as a key point of contact between our customers and operations teams, ensuring orders, inquiries, and service requests are handled accurately, professionally, and in a timely manner.

You will play an important role in delivering an exceptional customer experience by managing daily communications, resolving service issues, supporting order follow-up, and helping ensure the smooth movement of goods through the supply chain.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced logistics environment. This individual should be able to communicate effectively, manage shifting priorities, and contribute to a culture of accountability, teamwork, and continuous improvement.

How you create impact

• Process customer orders, requests, and inquiries accurately and within established service-level expectations.
• Serve as a primary point of contact for customers regarding order status, shipment updates, inventory questions, and service concerns.
• Monitor customer orders and proactively communicate delays, exceptions, or issues to appropriate stakeholders.
• Coordinate with warehouse operations, transportation providers, inventory teams, and other departments to resolve customer issues.
• Maintain accurate customer records, order documentation, ticket updates, and system transactions.
• Support inventory investigations, shipment tracing, and order discrepancy resolution.
• Prepare and distribute reports, status updates, and customer communications as required.
• Ensure compliance with customer requirements, company policies, and operational procedures.
• Identify opportunities to improve customer service processes and support continuous improvement initiatives.
• Build and maintain positive working relationships with customers, carriers, and internal teams.
• Provide cross-functional support and assist with peak business demands or special projects as assigned.

What we would like you to bring

• High school diploma or equivalent required.
• Associate degree or related coursework in business, supply chain, logistics, or customer service preferred.
• 1+ year of experience in logistics, third-party logistics (3PL), warehouse, distribution, or transportation environment required.
• 1-2 years of experience using a ticketing system such as ClickUp, Salesforce, ServiceNow, or a similar platform preferred.
• Prior customer service experience supporting order management, customer inquiries, or service issue resolution preferred.
• Experience working with Warehouse Management Systems (WMS), SAP, Blue Yonder, or similar systems preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Strong written and verbal communication skills with a customer-focused approach.
• Excellent attention to detail, organization, and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment with shifting deadlines.
• Strong problem-solving skills and ability to work collaboratively with internal and external partners.
• Commitment to professionalism, accuracy, and delivering a positive customer experience.
• This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

This position relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassmen). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.