Customer Service Representative

Kuehne+Nagel; Dallas (TX); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical/dental benefits

Tuition reimbursement

Training programs

International work environment

Job summary

Kuehne+Nagel is seeking a Customer Service Representative to serve as the primary contact for customers, intercept faxed orders, enter orders, and follow up with requestors. The CSR communicates across departments and maintains high-quality phone etiquette to ensure timely and accurate responses to internal and external DC reporting.

The position offers shift coverage on Fridays, Saturdays, and Sundays from 6:00 am to 6:30 pm with overtime flexibility. Compensation is $23.00 per hour.

Qualifications

• Minimum of two years’ experience in customer service.
• Experience with Windows-based order entry systems.
• Proficient data-entry skills and ability to communicate effectively in writing and verbally.
• AS400 or other WMS experience is helpful.

Responsibilities

• Process orders received by mail, fax, e-mail, EDI or telephone.
• Enter orders into an automated system and verify total cost.
• Inform customers of prices, shipping dates, delays and required information.
• Coordinate with warehouse or carrier personnel to expedite shipments.

Skills

Customer service

Communication

Data entry

Problem solving

Multitasking

Organization

Tools

AS400

WMS

MS Word

MS Excel

Job description

It’s more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Position Overview

The Customer Service Representative (CSR) is Kuehne+Nagel’s primary contact for any customer. The CSR intercepts faxed orders, keys orders into the system, and conducts follow‑up phone calls to requestors. The CSR is responsible for all communication between the various departments within Kuehne+Nagel and its customers, and must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualitative results in accurate, complete, and timely response to internal and external DC reporting. The pay rate is $23.00/hr and the CSR works only Friday, Saturday, and Sunday from 6:00 am to 6:30 pm, with flexibility to work overtime.

Responsibilities

• Process orders for material or merchandise received by mail, fax, e‑mail, EDI or telephone.
• Compile, sort, and verify accuracy of data to be entered.
• Examine records such as bills, computer printouts, bills of lading, and related documents, and inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed using mail, e‑mail or telephone.
• Enter order into an automated system and compute total cost; record or file copy of orders received as requested.
• Confere with warehouse or carrier personnel to expedite or trace missing or delayed shipments.
• Compile statistics and prepare various reports for management.
• Investigate overdue and damaged shipments or shortages for customers and/or carriers.
• Analyze complaints concerning billing or service rendered, refer failures to the designated department for investigation, and update customers in a timely manner.
• Provide back‑up support for all accounts other than the primary.

Qualifications

• Experience with Windows‑based order entry systems.
• Minimum of two years’ experience in customer service.
• Ability to communicate effectively, both verbally and in writing.
• Intermediate skills in MS Word and Excel.
• AS400 or other WMS experience helpful.
• Proficient data‑entry skills.
• Ability to follow through and provide excellent customer service.
• Strong problem‑solving skills.
• Ability to establish priorities and accomplish multiple tasks.
• Highly organized.

Benefits

We offer a competitive compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, international work environment. Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

About Us

Logistics shapes everyday life—from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support local communities, your career will contribute to more than you can imagine.

Equal Employment Opportunity

Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for sincerely held religious beliefs unless such accommodation would create an undue hardship.