Logistics Customer Service Specialist

Kuehne+Nagel; Southaven (MS); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical/dental benefits

Employee discounts

Tuition reimbursement

Training programs

Job summary

Kuehne+Nagel is seeking a Customer Service Representative in the United States, based in Mississippi, to manage queries and complaints within a Contract Logistics framework. The role includes order processing, modifications, and cross-channel issue escalation while upholding service standards.

The CSR position requires at least 2 years in customer service with WMS/OMS experience, a relevant education, and strong interpersonal and communication skills.

Qualifications

• Minimum of 2 years customer service experience with warehouse management systems, order management systems and/or Manhattan.
• HS Diploma or GED or BS/BA in Logistics, Biology, Business Management, Industrial Engineering or equivalent combination of education and experience.
• Working knowledge of warehouse operational procedures, including receiving, order processing, picking, packing, shipping, inventory management and cycle counting.
• Knowledge of major WMS functions and how they relate to operational procedures
• Strong interpersonal skills to include communication, presentation, and resolution management with an ability to remain calm and exhibit professional behavior at all times
• Working knowledge of MS Office

Responsibilities

• Perform administrative tasks for area or shift
• Maintain filing systems and documents per SOP
• Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Coordinate processing of export orders in the AES system
• Using the WMS system, update area or shift metrics as needed
• Additional duties as assigned, overtime as needed
• Secondary support of local team as needed

Skills

Customer service experience

MS Office

Interpersonal skills

WMS knowledge

Education

HS Diploma or GED

BS/BA in Logistics or related field

Tools

Manhattan

AES system

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you are leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

The Customer Service Representative (CSR) will manage customer queries and complaints. Your typical work schedule will be Monday - Friday, 8:00am - 4:30pm, and will be paid weekly at $20.00 per hour.

How you create impact

The CSR will also process orders, modifications, and elevate complaints across a number of communication channels.

To do well in this role you need to perform the following:

• Perform administrative tasks for area or shift
• Maintain filing systems and documents per Standard Operating Procedure (SOP)
• Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Coordinate processing of export orders in the AES system.
• Using the WMS system, update area or shift metrics as needed
• Additional duties as assigned, overtime as needed
• Secondary support of local team as needed

What we would like you to bring

• Minimum of 2 years customer service experience working with warehouse management systems, order management systems and/or Manhattan
• HS Diploma or GED or BS/BA degree in Logistics, Biology, Business Management, Industrial Engineering or equivalent combination of education and experience.
• Working knowledge of warehouse operational procedures, including receiving, order processing, picking, packing, shipping, inventory management and cycle counting.
• Knowledge of major WMS functions and how they relate to operational procedures
• Strong interpersonal skills to include communication, presentation, and resolution management with an ability to remain calm and exhibit professional behavior at all times
• Working knowledge of MS Office

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.