Logistics Customer Care Specialist

Kuehne+Nagel; West Jefferson (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Customer Service Representative to act as the main liaison between customers and operations, ensuring accurate, timely handling of orders and service requests.

The role emphasizes customer-focused communication, detail orientation, and ability to adapt in a fast-paced logistics environment, with opportunities to contribute to process improvements and team collaboration.

Qualifications

• High school diploma or equivalent.
• Associate degree or related coursework in business, supply chain, logistics, or customer service preferred.
• 1+ year of experience in logistics, 3PL, warehouse, distribution, or transportation.
• 1-2 years using a ticketing system such as ClickUp, Salesforce, ServiceNow, or similar.

Responsibilities

• Process customer orders, requests, and inquiries accurately within service-level expectations.
• Serve as primary contact for customers regarding order status, shipments, and inquiries.
• Monitor orders and communicate delays, exceptions, or issues to stakeholders.
• Coordinate with warehouse, transportation, inventory, and other teams to resolve issues.
• Maintain accurate records, tickets, and transactions in systems.
• Support inventory investigations, shipment tracing, and order discrepancy resolution.
• Prepare and distribute reports and customer communications.
• Ensure compliance with customer requirements and policies.
• Identify opportunities to improve processes and support improvement initiatives.
• Build positive relationships with customers, carriers, and internal teams.
• Provide cross-functional support for peak demands or special projects.

Skills

Customer service

Attention to detail

Written & verbal communication

Multi-tasking

Collaboration

Education

High school diploma

Associate degree or related coursework in business/supply chain/logistics/customer service

Tools

ClickUp

Salesforce

ServiceNow

WMS

SAP

Blue Yonder

Job description

Kuehne+Nagel is seeking a Customer Service Representative to act as the main liaison between customers and operations, ensuring accurate, timely handling of orders and service requests.

The role emphasizes customer-focused communication, detail orientation, and ability to adapt in a fast-paced logistics environment, with opportunities to contribute to process improvements and team collaboration.