Global Logistics CSR & Solutions Specialist

Kuehne+Nagel; Southaven (MS); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical/dental benefits

Employee discounts

Tuition reimbursement

Training programs

Job summary

Kuehne+Nagel is seeking a Customer Service Representative in the United States, based in Mississippi, to manage queries and complaints within a Contract Logistics framework. The role includes order processing, modifications, and cross-channel issue escalation while upholding service standards.

The CSR position requires at least 2 years in customer service with WMS/OMS experience, a relevant education, and strong interpersonal and communication skills.

Qualifications

• Minimum of 2 years customer service experience with warehouse management systems, order management systems and/or Manhattan.
• HS Diploma or GED or BS/BA in Logistics, Biology, Business Management, Industrial Engineering or equivalent combination of education and experience.
• Working knowledge of warehouse operational procedures, including receiving, order processing, picking, packing, shipping, inventory management and cycle counting.
• Knowledge of major WMS functions and how they relate to operational procedures
• Strong interpersonal skills to include communication, presentation, and resolution management with an ability to remain calm and exhibit professional behavior at all times
• Working knowledge of MS Office

Responsibilities

• Perform administrative tasks for area or shift
• Maintain filing systems and documents per SOP
• Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Coordinate processing of export orders in the AES system
• Using the WMS system, update area or shift metrics as needed
• Additional duties as assigned, overtime as needed
• Secondary support of local team as needed

Skills

Customer service experience

MS Office

Interpersonal skills

WMS knowledge

Education

HS Diploma or GED

BS/BA in Logistics or related field

Tools

Manhattan

AES system

Job description

Kuehne+Nagel is seeking a Customer Service Representative in the United States, based in Mississippi, to manage queries and complaints within a Contract Logistics framework. The role includes order processing, modifications, and cross-channel issue escalation while upholding service standards.

The CSR position requires at least 2 years in customer service with WMS/OMS experience, a relevant education, and strong interpersonal and communication skills.