Global Freight Customer Care Specialist

Kuehne+Nagel; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible rô

Job summary

Kuehne+Nagel in Charlotte, NC is seeking a Customer Care Specialist to act as the primary contact for customers, ensuring a positive, seamless shipment lifecycle and delivering exceptional service. You will thrive in a fast-paced environment, building strong relationships and coordinating across teams.

The role focuses on proactive communication, timely updates, and problem solving to support retention and growth while upholding the company’s standards for accuracy and customer satisfaction.

Qualifications

• 1 year of experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.
• Demonstrated ability to manage multiple priorities, solve problems, communicate effectively, and deliver exceptional customer service in a high-volume setting.
• Coordinate with internal teams to ensure customer expectations are met.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• Monitor shipments and provide timely updates, solutions, and support.
• Investigate and resolve customer concerns, issues, and escalations.
• Coordinate with Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.
• Identify opportunities to support customer retention, growth, and profitability.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Kuehne+Nagel in Charlotte, NC is seeking a Customer Care Specialist to act as the primary contact for customers, ensuring a positive, seamless shipment lifecycle and delivering exceptional service. You will thrive in a fast-paced environment, building strong relationships and coordinating across teams.

The role focuses on proactive communication, timely updates, and problem solving to support retention and growth while upholding the company’s standards for accuracy and customer satisfaction.