Logistics Customer Service Pro II: Delivery Support

CRG; Grapevine (TX); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

CRG is seeking a Customer Service Representative II to deliver outstanding support to customers, partners, and drivers. You will handle inquiries by phone and email, resolve issues, and monitor deliveries to ensure commitments are met.

The role emphasizes organization, professionalism, and the ability to multitask in a fast-paced setting. The position offers a 14-week assignment in Grapevine, TX, with an $18.00 per hour pay rate and a Monday–Saturday schedule.

Formación

• 1 year of customer service experience in a call center or similar role.
• Experience answering customer inquiries and resolving problems.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Responsabilidades

• Assist customers and business partners by phone and email.
• Handle customer complaints professionally.
• Identify, troubleshoot, and resolve customer issues.
• Monitor delivery routes and track progress.
• Scan haul-away pods and verify stamps.
• Process delivery order changes and cancellations.

Conocimientos

Customer service

Multitasking

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Excel

Outlook

Descripción del empleo

CRG is seeking a Customer Service Representative II to deliver outstanding support to customers, partners, and drivers. You will handle inquiries by phone and email, resolve issues, and monitor deliveries to ensure commitments are met.

The role emphasizes organization, professionalism, and the ability to multitask in a fast-paced setting. The position offers a 14-week assignment in Grapevine, TX, with an $18.00 per hour pay rate and a Monday–Saturday schedule.