Customer Service Representative

ER Associates, Inc.; Grapevine (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Holiday pay

Job summary

ER Associates, Inc. is seeking a Customer Service Representative II to support customers, business partners, and drivers in a fast-paced logistics environment.

The role involves responding to inquiries, resolving delivery-related issues, monitoring progress, and ensuring a smooth customer experience. The position requires a minimum of 1 year in customer service, proficiency in MS Office, and strong communication and multitasking abilities.

Qualifications

• At least 1 year of customer service experience in a call center or similar environment.
• Experience responding to customer inquiries and resolving service-related issues.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm and effective in a fast-paced environment.

Responsibilities

• Respond to customer and business partner inquiries via phone and email.
• Handle customer complaints professionally and work toward timely resolutions.
• Investigate issues, identify solutions, and communicate updates clearly.
• Monitor delivery routes and track delivery progress.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes, updates, and cancellations.
• Manage multiple tasks while maintaining accuracy and excellent customer service.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location: Grapevine, TX (Onsite)
Job Type: Contract
Pay Rate: Up to $18/hour
Schedule: Monday-Saturday, 10:00 AM-6:00 PM

About the Role

We are seeking a customer-focused and detail-oriented Customer Service Representative II to support customers, business partners, and drivers in a fast-paced logistics environment. This role involves responding to customer inquiries, resolving delivery-related issues, monitoring delivery progress, and ensuring a smooth customer experience.

Key Responsibilities

• Respond to customer and business partner inquiries via phone and email.
• Handle customer complaints professionally and work toward timely resolutions.
• Investigate issues, identify solutions, and communicate updates clearly.
• Monitor delivery routes and track delivery progress.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes, updates, and cancellations.
• Manage multiple tasks while maintaining accuracy and excellent customer service.

Required Qualifications

• At least 1 year of customer service experience in a call center or similar environment.
• Experience responding to customer inquiries and resolving service-related issues.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm and effective in a fast-paced environment.

Preferred Qualifications

• High school diploma or equivalent.
• Previous call center experience.
• Familiarity with business applications and customer service systems.
• Bilingual English/Spanish skills are a plus.
• A proactive, solution-oriented approach with a strong commitment to customer satisfaction.

What We're Looking For

A dependable professional who can manage competing priorities, resolve customer concerns, and coordinate effectively with customers, business partners, and drivers to support reliable delivery operations.

" TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!"