Customer Service Representative

Talentify; Grapevine (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Talentify is seeking a Customer Service Representative II in Grapevine, TX to support customers, business partners, and drivers in a fast-paced environment. This onsite contract role requires multitasking, problem solving, and a customer-first approach.

Responsibilities include handling inquiries via phone and email, resolving complaints, and coordinating delivery updates. Candidates should have 1 year of CS experience, proficiency with Microsoft Office, and strong communication skills, with

Qualifications

• 1 year of customer service experience, preferably in a call center.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized.
• Bilingual English/Spanish is a plus.
• Experience in transportation/logistics is a plus.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints professionally and work toward effective resolutions.
• Diagnose, assess, and resolve customer issues.
• Monitor the progress of delivery routes and provide updates.
• Scan haul‑away pods and verify required stamps.
• Process delivery order changes and cancellations.
• Communicate with customers, drivers, and business partners to resolve delivery‑related issues.
• Manage multiple tasks while maintaining accuracy and service quality.

Skills

Customer service

Call center

Microsoft Office

Communication

Problem solving

Organizational skills

Multitasking

Bilingual English/Spanish

Work under pressure

Education

High school diploma

Job description

Customer Service Representative

Location: Grapevine, TX (Onsite)
Job Type: Contract
Pay Rate: $18.00/hr
Schedule: Monday–Saturday, 2:00 PM–6:00 PM

Position Overview

We are seeking a Customer Service Representative II to support customers, business partners, and drivers in a fast-paced freight and delivery environment. This role requires strong multitasking skills, problem-solving ability, and a customer-focused approach.

Key Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints professionally and work toward effective resolutions.
• Diagnose, assess, and resolve customer issues.
• Monitor the progress of delivery routes and provide updates.
• Scan haul‑away pods and verify required stamps.
• Process delivery order changes and cancellations.
• Communicate with customers, drivers, and business partners to resolve delivery‑related issues.
• Manage multiple tasks while maintaining accuracy and service quality.

Qualifications

Required:

• At least 1 year of customer service experience, preferably in a call center environment.
• Experience answering customer inquiries and resolving problems.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively under pressure in a fast-paced environment.

Preferred:

• High school diploma or equivalent.
• Experience with business‑related applications.
• Previous call center experience.
• Bilingual English/Spanish skills.
• Experience in transportation, freight, logistics, or delivery operations is a plus.