Logistics Customer Service: Orders & Carrier Liaison

Deutsche Post; Annville (Lebanon County); On-site; USD 52,349,000 - 56,482,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

PTO program with holidays and vacation

401(k) with generous company match

Tuition reimbursement

Excellent training and career advance

Job summary

DHL Supply Chain is hiring for a Customer Service Representative (MERCK). The role, on the 1st shift from 6:30am to 2:30pm, Monday through Friday, handles orders and communications with customers, carriers, and internal teams.

Pay is $18.45 per hour with comprehensive benefits and access to training and advancement opportunities. Responsibilities include processing orders, providing transit information, resolving issues, and maintaining records.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems and follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.

Skills

Email communication

Data organization

Outlook

Excel

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is hiring for a Customer Service Representative (MERCK). The role, on the 1st shift from 6:30am to 2:30pm, Monday through Friday, handles orders and communications with customers, carriers, and internal teams.

Pay is $18.45 per hour with comprehensive benefits and access to training and advancement opportunities. Responsibilities include processing orders, providing transit information, resolving issues, and maintaining records.