Logistics & Customer Service Coordinator – Temp-Controlled Shipping

Jacobs Management Group; Waltham (MA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

25 days PTO

10 paid holidays

5% 401(k) match

Medical, dental, vision, life, EAP

Paid volunteer day

Wellbeing allowance

LinkedIn Learning

In-house training

Job summary

Jacobs Management Group seeks a Customer Service & Logistics Assistant / Shipping & Receiving Coordinator in Waltham, MA, on-site. The role handles temperature-controlled storage, order processing, and shipping coordination for domestic and international shipments.

You will manage receiving, packing, and palletized freight while maintaining accurate inventory and documentation. Proficiency with NetSuite and Salesforce is preferred; experience in cold-chain storage is a plus.

Qualifications

• Experience in customer service and logistics coordination.
• Ability to handle domestic and international shipping documents.

Responsibilities

• Receive and store materials across ambient and cold-temperature environments.
• Assemble kits and pack shipments, including dry-ice and heavy pallets.
• Run put-away, inventory counts, and expiration tracking.
• Prepare shipping documents and coordinate with couriers and suppliers.
• Process orders in ERP/CRM systems and assist customers with shipping, returns, and exchanges.

Skills

Customer service

Shipping coordination

Cold-chain storage

Tools

NetSuite

Salesforce

Job description

Jacobs Management Group seeks a Customer Service & Logistics Assistant / Shipping & Receiving Coordinator in Waltham, MA, on-site. The role handles temperature-controlled storage, order processing, and shipping coordination for domestic and international shipments.

You will manage receiving, packing, and palletized freight while maintaining accurate inventory and documentation. Proficiency with NetSuite and Salesforce is preferred; experience in cold-chain storage is a plus.