Customer Service Logistics Assistant

Jacobs Management Group; Waltham (MA); In loco; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days PTO

10 paid holidays

5% 401(k) match

Medical, dental, vision, life, EAP

Paid volunteer day

Wellbeing allowance

LinkedIn Learning

In-house training

Descrizione del lavoro

Jacobs Management Group seeks a Customer Service & Logistics Assistant / Shipping & Receiving Coordinator in Waltham, MA, on-site. The role handles temperature-controlled storage, order processing, and shipping coordination for domestic and international shipments.

You will manage receiving, packing, and palletized freight while maintaining accurate inventory and documentation. Proficiency with NetSuite and Salesforce is preferred; experience in cold-chain storage is a plus.

Competenze

• Experience in customer service and logistics coordination.
• Ability to handle domestic and international shipping documents.

Mansioni

• Receive and store materials across ambient and cold-temperature environments.
• Assemble kits and pack shipments, including dry-ice and heavy pallets.
• Run put-away, inventory counts, and expiration tracking.
• Prepare shipping documents and coordinate with couriers and suppliers.
• Process orders in ERP/CRM systems and assist customers with shipping, returns, and exchanges.

Conoscenze

Customer service

Shipping coordination

Cold-chain storage

Strumenti

NetSuite

Salesforce

Descrizione del lavoro

Customer Service & Logistics Assistant / Shipping & Receiving Coordinator

Waltham, MA | Fully on-site

My client's North American operations run through its Waltham facility, and this role keeps product moving: received, stored across temperature-controlled environments, and shipped to customers.

Why You Should Apply

• Up to $60K salary, depending on experience
• 25 days PTO plus 10 paid holidays
• 5% 401(k) match
• Medical, dental, vision, life, and EAP, plus a paid volunteer day and wellbeing allowance
• LinkedIn Learning plus regular in-house training

What You'll Be Doing

• Receive and store materials at ambient, 4°C, -20°C, and -80°C
• Assemble kits and pack shipments, from dry-ice boxes to 200kg pallets
• Run put-away, inventory counts, and expiration tracking
• Prepare domestic and international shipping documents and coordinate with couriers and suppliers
• Process orders in NetSuite and Salesforce and support customers on shipping, returns, and exchanges

About You

• Be able to do the job as described.
• Cold-chain or temperature-controlled storage experience
• Comfortable moving palletized freight with powered lifters
• Working knowledge of NetSuite and Salesforce
• Bonus: Incoterms, import/export declarations, and tariff codes

US work authorization required.