Logistics Customer Service Associate | Fast-Track to Growth

Circle Logistics; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) Plan

Paid holidays and PTO

Room for advancement

Job summary

Circle Logistics in Cedar Rapids, IA is seeking a motivated entry-level Customer Service Representative / Logistics Coordinator. You will support day-to-day shipments, enter load orders, and help keep customers informed with accurate updates.

No prior logistics experience required—hands-on training is provided. You will develop strong communication, organization, and teamwork skills while advancing within a fast-growing team.

Qualifications

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
• Strong attention to detail.
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Proficiency in Google Drive and Microsoft Suite.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.

Responsibilities

• Enter new load orders into our proprietary web-based software.
• Initiate check calls to track and trace drivers on all pickups and deliveries.
• Communicate internally with drivers to ensure accurate documentation.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues.

Skills

Customer service experience

Attention to detail

Organization

Google Drive

Microsoft Suite

Communication

Teamwork

Education

High school diploma or equivalent

Associate's degree

Job description

Circle Logistics in Cedar Rapids, IA is seeking a motivated entry-level Customer Service Representative / Logistics Coordinator. You will support day-to-day shipments, enter load orders, and help keep customers informed with accurate updates.

No prior logistics experience required—hands-on training is provided. You will develop strong communication, organization, and teamwork skills while advancing within a fast-growing team.