Customer Service Representative | Entry-Level Logistics Coordinator

Circle Logistics, Inc

Cedar Rapids (IA)

On-site

USD 32,000 - 42,000

Full time

13 hours ago

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Benefits offered by this job

Full-time: 40 hours per week

Health, vision, and dental insurance

401(k) Plan

Paid holidays

Paid time off

Job summary

Circle Logistics is seeking an entry-level Customer Service Representative in Cedar Rapids, IA to coordinate daily shipments and support the office with clear communication and accurate documentation. You will learn our web-based systems, track loads, and help customers ensure on-time delivery while developing skills in a fast-paced logistics environment.

No prior logistics experience is required—hands-on training starts on day one, with opportunities to grow into a key operations role within a

Qualifications

1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
Must have strong attention to detail.
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite.
Excellent written and verbal communication skills.
Excellent teamwork skills.

Responsibilities

Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Skills

Customer service

Data entry

Attention to detail

Communication skills

Teamwork

Multitasking

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Google Drive

Microsoft Suite

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

No Fail Service
Personalized Communication
Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

Customer Service Representative | Entry-Level Logistics Coordinator - Cedar Rapids, IA

Ready to Drive Your Career Forward?

At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics?

We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are:

Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We’re Looking For:

We’re looking for motivated, goal-oriented, self-starters who are:

Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators - both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career

If you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle.

Overview:

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

No logistics experience? No problem! You’ll receive hands-on training from day one and all the tools you need to grow.

Skills/Abilities:

1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills

Education and Experience:

High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus

Benefits:

Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan

Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!

Qualifications