Logistics Customer Service Agent I — Growth & Training

Addison Group; Palatine (IL); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Paid training and onboarding

Permanent position potential

Career growth opportunities

Supportive management and a team that協

Job summary

Addison Group is seeking a Customer Service Agent I in Palatine, IL to support delivery scheduling, shipment updates, and order-related concerns in a fast-paced call center.

You will handle high volumes, coordinate with internal teams and partners, and provide accurate updates while resolving issues to maintain customer satisfaction. The role offers contract-to-hire prospects and benefits, with multiple shifts available.

Qualifications

• At least 1 year of experience in high-volume customer service, call center operations, or logistics.
• Strong verbal communication and problem-solving skills.
• Ability to multitask and remain composed under pressure.
• Reliable attendance, punctuality, and a strong work ethic.
• Comfortable learning new software and working across multiple systems.

Responsibilities

• Handle a high volume of inbound and outbound calls regarding deliveries, pickups, and shipment status
• Schedule delivery appointments and provide customers with accurate updates and estimated arrival times
• Respond to customer questions and resolve concerns involving shipments, delays, and service issues
• Coordinate with internal teams, vendors, and delivery partners to investigate and resolve problems
• Manage customer complaints and disputes professionally and efficiently
• Assist customers with direct-to-consumer orders and payment processing instructions
• Document customer interactions and maintain accurate shipment and order information
• Communicate with customers through phone, email, and text platforms
• Navigate multiple systems while managing competing priorities in a fast-paced environment

Skills

High-volume calls

Verbal communication

Multitasking

Punctuality

Problem solving

Education

High school diploma

Job description

Addison Group is seeking a Customer Service Agent I in Palatine, IL to support delivery scheduling, shipment updates, and order-related concerns in a fast-paced call center.

You will handle high volumes, coordinate with internal teams and partners, and provide accurate updates while resolving issues to maintain customer satisfaction. The role offers contract-to-hire prospects and benefits, with multiple shifts available.