Logistics Customer Experience Lead

AIT Worldwide Logistics, Inc.; Palatine (IL); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life Insurance

401(k)

Tuition Reimbursement

Paid Parental Leave

Vacation days

Volunteer days

Job summary

AIT Worldwide Logistics is seeking a Customer Experience Supervisor in Palatine, IL to lead hourly staff, manage daily tasks, and drive service levels for Freshdesk tickets and productivity. You will shape staff direction, assist in hiring, and ensure performance aligns with customer expectations and company goals.

The role requires prior freight forwarding and supervisory experience, strong communication, and the ability to work varied hours including evenings.

Qualifications

• Bachelor’s Degree (preferred) or equivalent experience.
• Minimum of 4 years freight forwarding experience.
• In depth knowledge of Domestic Operations.
• 1-3 years of progressively responsible supervisory experience and/or team lead experience.
• Strong sense of urgency and attention to detail and organizational skills.
• High initiative, self-motivation with a strong, interactive team player.
• Excellent time management skills, ability to manage multiple priorities.
• Ability to multi-task in a high volume and fast-paced work environment.
• Ability to manage and lead people
• Ability to manage and grow business
• Working understanding of all modes of domestic transportation
• Strong interpersonal and customer service skills
• Ability to work flexible hours based on business needs inclusive of afternoon and evening hours.
• Have the desire to jump into situations and take ownership until resolved.
• Ability to possibly travel as needed (less than 10%)

Responsibilities

• Direct the necessary daily activity to ensure a safe, secure, clean, and work environment for all employees.
• Assist in quoting, routing cargo, supporting the RDS operation.
• Plan, manage, and adjust the daily workload and staffing to minimize unplanned overtime.
• Ensure company policies are communicated, applied, and enforced.
• Maximize quality and productivity by understanding job standards and evaluating RDS results.
• Develop and understand the AS400 domestic system for domestic shipments from creation to posting revenue and expenses.
• Review and foster changes to current systems and processes with a focus on efficiency.
• Account management of clients within the furniture vertical.
• Other duties as assigned.
• The wage range for this position is $58,260.00-$87,380.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Skills

Team player

Strong work ethic

Growth mindset

Customer service focus

Time management

Multitasking

Leadership

Supervisory experience

Freight forwarding knowledge

Domestic operations knowledge

Education

Bachelor’s Degree or equivalent

Job description

AIT Worldwide Logistics is seeking a Customer Experience Supervisor in Palatine, IL to lead hourly staff, manage daily tasks, and drive service levels for Freshdesk tickets and productivity. You will shape staff direction, assist in hiring, and ensure performance aligns with customer expectations and company goals.

The role requires prior freight forwarding and supervisory experience, strong communication, and the ability to work varied hours including evenings.