Customer Experience Agent I - Client Delight & Support

Sysco Corp.; Woodridge (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Sysco is seeking a Customer Experience Agent I in Woodridge, IL. The role focuses on building relationships with customers to ensure satisfaction and repeat business. You will handle inquiries via phone, email, or chat, document interactions, and drive accurate orders and timely responses.

The position requires a high school diploma, at least 1 year in customer service, and strong MS Office skills. A team-oriented, fast-paced environment with opportunities for growth awaits.

Qualifications

• High school diploma or equivalent.
• 1 year in a customer service role.
• Customer-centric with basic computer skills (MS Office).

Responsibilities

• Proactively communicate with internal and external parties to exceed customer expectations.
• Respond to customer inquiries via phone, email, or chat with proper documentation.
• Route requests to the appropriate team and ensure complete resolution.
• Assist with returns and replacements as needed.
• Maintain accurate pricing and stock information.
• Aim for at least 90% quality in customer service and sales metrics.
• Stay current with product knowledge through vendor trainings.
• Work effectively in a distributed team and manage time well.

Skills

Customer Service

Microsoft Office

Communication

Internet Savvy

Education

High school diploma

Job description

Sysco is seeking a Customer Experience Agent I in Woodridge, IL. The role focuses on building relationships with customers to ensure satisfaction and repeat business. You will handle inquiries via phone, email, or chat, document interactions, and drive accurate orders and timely responses.

The position requires a high school diploma, at least 1 year in customer service, and strong MS Office skills. A team-oriented, fast-paced environment with opportunities for growth awaits.