Logistics Customer Care & Shipments Coordinator

Forward Air Corp.; Compton (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Forward Air Corp. in Compton, CA is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for accurate shipment processing and documentation. You will interact with customers, carriers, drivers, and internal teams to keep freight moving and updates timely.

The role covers documentation, scheduling, tracking, and basic AR/AP activities in a 100% on-site environment, with a strong emphasis on communication and process adherence.

Qualifications

• High School Diploma or GED required; bachelor’s degree preferred.
• Experience in customer service, admin support, logistics, or transportation is a plus.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Serve as central contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service for shipment status inquiries and documentation requests.
• Perform accurate data entry for shipments and administrative records.
• Track and trace shipments and communicate updates to customers and teams.
• Coordinate pickups, deliveries, and appointments; prepare shipping documents such as AWBs and B/Ls.
• Support accounts receivable/payable and billing tasks; maintain organized files.
• Assist with on-site activities and training, and participate in process improvements.

Skills

Customer service

Data entry

Communication

Teamwork

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Windows PC

Microsoft 365

Teams/Zoom/Webex

Job description

Forward Air Corp. in Compton, CA is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for accurate shipment processing and documentation. You will interact with customers, carriers, drivers, and internal teams to keep freight moving and updates timely.

The role covers documentation, scheduling, tracking, and basic AR/AP activities in a 100% on-site environment, with a strong emphasis on communication and process adherence.