Logistics Customer Operations Specialist

RXO, Inc.; Naperville (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (holidays, Diversity Day

401(k) retirement plan with company 5%

Health, dental and vision insurance

Employee Assistance Program (EAP)

Tuition reimbursement

Commuter Spending Account

Job summary

RXO, Inc. in Naperville, IL seeks a Logistics Support Specialist to assist Sales with managing branch key accounts, enter loads, confirm shipment notes, and schedule pickups with warehouses and customers.

You will track shipments from inception to delivery, communicate status to customers, handle issues, enter information into the Transportation Management System, and coordinate with the Sales Manager and Carrier Operations Group. The role offers competitive pay and potential bonus or commission.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards.

Job description

RXO, Inc. in Naperville, IL seeks a Logistics Support Specialist to assist Sales with managing branch key accounts, enter loads, confirm shipment notes, and schedule pickups with warehouses and customers.

You will track shipments from inception to delivery, communicate status to customers, handle issues, enter information into the Transportation Management System, and coordinate with the Sales Manager and Carrier Operations Group. The role offers competitive pay and potential bonus or commission.