Logistics Customer Operations Specialist

RXO, Inc.; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career development programs

Paid time off

Job summary

RXO, Inc. is seeking an entry-level Sales Support professional in Atlanta to assist the branch with key accounts, load entry, and shipment tracking.

You will coordinate pickups, confirm shipment statuses, and communicate updates to customers as shipments move from inception to delivery. The role emphasizes verbal and written communication, self-motivation, and the ability to work effectively in a fast-paced team environment.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards

Skills

Verbal communication

Written communication

Self-motivated

Teamwork

Job description

RXO, Inc. is seeking an entry-level Sales Support professional in Atlanta to assist the branch with key accounts, load entry, and shipment tracking.

You will coordinate pickups, confirm shipment statuses, and communicate updates to customers as shipments move from inception to delivery. The role emphasizes verbal and written communication, self-motivation, and the ability to work effectively in a fast-paced team environment.