Client-Facing Logistics Operations Specialist

RXO, Inc.; Town of Charlotte (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Disability and life insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Career and leadership development

Job summary

RXO, Inc. is seeking an Operations Specialist to support key customer accounts within its 4PL Warehouse organization. The role is highly customer-facing, coordinating between customers, warehouse partners, and RXO teams to ensure daily operations run smoothly and service levels are exceeded.

You will monitor warehouse activity, manage data across systems, and communicate updates and risks to stakeholders. The ideal candidate has 1 year in logistics and strong communication skills in a fast-paced

Qualifications

• Must have 1 year of experience in logistics or related operations role.
• Strong communication skills and comfort working directly with customers.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support day-to-day operations for assigned 4PL warehouse customer accounts.
• Serve as primary operational contact for customers on inventory, orders, inbound/outbound activity.
• Monitor daily warehouse activity including receipts, shipments, and inventory movements.
• Maintain accurate customer and operational data across systems and reporting tools.
• Communicate updates, risks, and exceptions to customers and internal stakeholders.
• Investigate and help resolve inventory discrepancies, shortages, damages, and service issues.
• Coordinate with warehouse partners to schedule inbound/outbound activity as needed.
• Support performance tracking and reporting tied to SLAs/KPIs.
• Assist with process improvements and operational best practices.

Skills

Customer communication

Multitasking

Logistics knowledge

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree a plus

Tools

WMS familiarity

Transportation systems

Operational reporting tools

Job description

RXO, Inc. is seeking an Operations Specialist to support key customer accounts within its 4PL Warehouse organization. The role is highly customer-facing, coordinating between customers, warehouse partners, and RXO teams to ensure daily operations run smoothly and service levels are exceeded.

You will monitor warehouse activity, manage data across systems, and communicate updates and risks to stakeholders. The ideal candidate has 1 year in logistics and strong communication skills in a fast-paced