Logistics Customer Experience Specialist

Automatic Data Processing, Inc.; Town of West Seneca (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Sonwil Logistics is seeking a Logistics Customer Experience Representative to support our freight brokerage team in West Seneca, NY. You will serve as the main contact for customers, provide shipment updates, resolve issues, and collaborate with internal teams to ensure a smooth, cost-effective service.

This role emphasizes communication, quick thinking, and a proactive approach. The position is full-time, hourly, with opportunities to grow within a service‑driven logistics company that values

Qualifications

• Associate’s degree preferred but not required.
• High level multitasking with strong organizational skills.
• Enthusiasm and energy; people person with confidence.
• Willingness to work in a team and independently.
• Transportation or Logistics background a plus but not required.

Responsibilities

• Act as the main point of contact for customers seeking updates on a shipment.
• Act as a point of contact regarding customer issues to internal stakeholders.
• Develop efficient working relationships with facilities to optimize scheduling.
• Maintain strong relationships with current and prospective shippers.
• Manage relationships with internal stakeholders to provide a seamless customer experience.
• Proactively identify problems and implement effective solutions.
• Provide exemplary customer service by phone and email.
• Manage successful operational flow of loads including order processing and scheduling.
• Ensure accurate and timely order and data entry.
• Generate and evaluate reports, as needed.
• Other duties as assigned.

Skills

Multi-tasking

Organizational skills

Enthusiasm

People skills

Team player

Independent work

Education

Associate’s degree preferred

Job description

Sonwil Logistics is seeking a Logistics Customer Experience Representative to support our freight brokerage team in West Seneca, NY. You will serve as the main contact for customers, provide shipment updates, resolve issues, and collaborate with internal teams to ensure a smooth, cost-effective service.

This role emphasizes communication, quick thinking, and a proactive approach. The position is full-time, hourly, with opportunities to grow within a service‑driven logistics company that values