Logistics Customer Experience Specialist

Western New York Integrated Care Collaborative, Inc.; Town of West Seneca (NY); Hybride; USD 42 000 - 54 000; Plein temps

Résumé du poste

Sonwil Logistics is seeking a Customer Experience Representative to support its freight brokerage operations in Western New York. You will interact with customers daily, address updates, resolve issues, and help ensure a seamless logistics experience.

Ideal candidates will have strong communication, multi-tasking, and a willingness to work in a collaborative team environment. Transportation or logistics exposure is a plus, but not required.

Qualifications

• Associate’s degree preferred but not required.
• High level multi-tasking ability with strong organizational skills.
• Enthusiasm and high energy.
• "People person," friendly, outgoing, and confidence is a must.
• Willingness to work in a team environment, but able to conduct themselves and their work independently.
• Transportation or Logistics background a plus but not required.

Responsabilités

• Act as the main point of contact for customers seeking updates on a shipment
• Act as a point of contact regarding customer issues to internal stakeholders
• Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
• Maintain strong relationships with current and prospective shippers
• Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
• Proactively identify problems and implement effective solutions
• Provide exemplary customer service assistance through telephone and email interactions by solving customer problems
• Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update
• Ensure accurate and timely order and data entry
• Generate and evaluate reports, as needed
• Other duties as assigned

Connaissances

Multi-tasking

Organizational skills

"People person"

Team player

Customer service orientation

Formation

Associate’s degree preferred

Description du poste

Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost effective way by identifying and providing logistics solutions.
As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment.
Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics’ commitment to top-tier service.

Duties and Responsibilities:
• Act as the main point of contact for customers seeking updates on a shipment
• Act as a point of contact regarding customer issues to internal stakeholders
• Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
• Maintain strong relationships with current and prospective shippers
• Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
• Proactively identify problems and implement effective solutions
• Provide exemplary customer service assistance through telephone and email interactions by solving customer problems
• Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update
• Ensure accurate and timely order and data entry
• Generate and evaluate reports, as needed
• Other duties as assigned

Qualifications:
• Associate’s degree preferred but not required
• High level multi-tasking ability with strong organizational skills
• Enthusiasm and high energy
• "People person," friendly, outgoing, and confidence is a must
• Willingness to work in a team environment, but able to conduct themselves and their work independently
• Transportation or Logistics background a plus but not required

Safety Requirements
• Must be able to work in an office setting

Physical Requirements
• This position is administrative in nature and will require the ability to sit, talk, and hear.
• This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.

NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Sonwil:
A third-party logistics company based in Western New York, who is a trusted logistics, warehousing and fulfillment partner for growing brands across North America. Sonwil is passionate about its people, customers and future and strives to deliver sustainable solutions for future generations.

Apply below with resume via Quick Apply