Warehouse Customer Care Specialist

Ohio Logistics; Painted Post (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Vacation

Paid sick time

401(k) match

Bonuses

Job summary

Ohio Logistics in Painted Post, NY is seeking a Warehouse Customer Service Representative to manage daily communications with customers and trucking partners, coordinate shipments, and track inventory for FIFO fulfillment.

The role requires 7am-3:30pm Monday–Friday with a competitive benefits package including medical, dental, vision, life and disability insurance, paid time off, 401(k) with match, and bonuses.

Qualifications

• High School diploma or a GED.
• Ability to read and comprehend instructions.
• Ability to be a self-starter and work under minimal supervision.
• Must have aptitude to use and operate a computer including basic e-mail functions and Excel.
• Drug-free, able to pass a drug test.
• Have a flexible schedule at times to meet customer needs.
• Ability to work at a quick pace while keeping attention to detail.

Responsibilities

• Communicate daily with customer to ensure all finished goods shipments are done to meet third party customer specifications.
• Communicate with trucking companies to plan accordingly for shipments.
• Remove inventory from company and customer data base in accordance with depletion procedures.
• Communicate with co-workers and direct supervisor to receive instructions and coordinate activities.
• Ability to communicate with customers and outside vendors daily to achieve customer satisfaction.
• Maintain a clean, work environment placing all items in an orderly manner per 5S values.
• Operate within the documented QMS (Quality Management System)
• Coordinate finished goods shipment to meet customer demands
• Use warehouse management system to accurately schedule inventory for shipments in FIFO (First In, First Out) order per customer requirements
• Notify/Communicate with customers with any issues with shipment or scheduling
• Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory.

Skills

Attention to detail

Ability to handle stress

Problem solving

Customer oriented

Organizational skills

Communication skills

Education

High School diploma or GED

Tools

Excel

Job description

Ohio Logistics in Painted Post, NY is seeking a Warehouse Customer Service Representative to manage daily communications with customers and trucking partners, coordinate shipments, and track inventory for FIFO fulfillment.

The role requires 7am-3:30pm Monday–Friday with a competitive benefits package including medical, dental, vision, life and disability insurance, paid time off, 401(k) with match, and bonuses.