Logistics Customer Experience Representative

ADP, Inc.; Town of West Seneca (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Sonwil Logistics is seeking a Logistics Customer Experience Representative to support our freight brokerage team in West Seneca, NY. You will serve as the main contact for customers, provide shipment updates, resolve issues, and collaborate with internal teams to ensure a smooth, cost-effective service.

This role emphasizes communication, quick thinking, and a proactive approach. The position is full-time, hourly, with opportunities to grow within a service‑driven logistics company that values

Qualifications

• Associate’s degree preferred but not required.
• High level multitasking with strong organizational skills.
• Enthusiasm and energy; people person with confidence.
• Willingness to work in a team and independently.
• Transportation or Logistics background a plus but not required.

Responsibilities

• Act as the main point of contact for customers seeking updates on a shipment.
• Act as a point of contact regarding customer issues to internal stakeholders.
• Develop efficient working relationships with facilities to optimize scheduling.
• Maintain strong relationships with current and prospective shippers.
• Manage relationships with internal stakeholders to provide a seamless customer experience.
• Proactively identify problems and implement effective solutions.
• Provide exemplary customer service by phone and email.
• Manage successful operational flow of loads including order processing and scheduling.
• Ensure accurate and timely order and data entry.
• Generate and evaluate reports, as needed.
• Other duties as assigned.

Skills

Multi-tasking

Organizational skills

Enthusiasm

People skills

Team player

Independent work

Education

Associate’s degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Logistics Customer Experience Representative

SL - Customer OPS Regular Full Time Clerical West Seneca, NY, US 1 Attachments

Salary Range: $18.99 To $21.50 Hourly

**This position is located at 2732 Transit Road in West Seneca**

At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions. We’ve done just that for over 40 years while building trusted partnerships with the likes of North America’s largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come.

Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most costeffective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics’ commitment to top-tier service.

Duties and Responsibilities

• Act as the main point of contact for customers seeking updates on a shipment
• Act as a point of contact regarding customer issues to internal stakeholders
• Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
• Maintain strong relationships with current and prospective shippers
• Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
• Proactively identify problems and implement effective solutions
• Provide exemplary customer service assistance through telephone and email interactions by solving customer problems
• Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update
• Ensure accurate and timely order and data entry
• Generate and evaluate reports, as needed
• Other duties as assigned

Qualifications

• Associate’s degree preferred but not required
• High level multi-tasking ability with strong organizational skills
• Enthusiasm and high energy
• "People person," friendly, outgoing, and confidence is a must
• Willingness to work in a team environment, but able to conduct themselves and their work independently
• Transportation or Logistics background a plus but not required

Safety Requirements

• Must be able to work in an office setting

Physical Requirements

• This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.

NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Direct reports

None

Please note that base pay offered may vary depending on job-related knowledge, skills and experience.