Customer Service Representative

Wagner Logistics; Raphine (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

Wagner Logistics is seeking a Customer Service Representative to be the face of our company, handling inquiries, processing orders, and resolving issues with a focus on accuracy and efficiency.

The role requires strong communication, data entry skills, and proficiency in MS Office. Daily tasks include coordinating with operations, managing paperwork, and providing timely customer support in a fast-paced environment.

Qualifications

• Minimum of one year of direct customer service experience.
• Strong verbal and written communication skills are essential.
• Proficiency in basic office tasks and computer literacy is required.
• Ability to adapt to evolving operational needs and tasks.

Responsibilities

• Respond to customer inquiries promptly and courteously.
• Process and input customer orders accurately.
• Coordinate with operations to fulfill urgent shipping requests.
• Prepare paperwork and gather information for orders.
• Maintain organized files and records for orders and reports.

Skills

Office Tasks

Customer Service

Verbal & Written Communication

Team Collaboration

Tools

Word

Excel

Job description

Summary

As a Customer Service Representative (CSR) at Wagner Logistics, you'll be the face of our company, dedicated to providing exceptional service to our valued customers. Your role involves promptly and courteously responding to inquiries, efficiently processing orders, and skillfully handling any complaints that may arise. Additionally, you'll take charge of vital administrative tasks like precise data entry, managing phone calls, coordinating appointments, and supporting various clerical duties as needed. Join our team and become integral to our commitment to customer satisfaction and operational excellence.

Shift: Monday- Friday 8am-5pm with additional hours/weekends/holidays as needed

What You’ll Be Doing

• Utilise Warehouse Management applications to input data meticulously.
• Efficiently process and input customer orders while ensuring accuracy.
• Generate outbound orders and meticulously check inventory for product availability.
• Prepare all essential paperwork and gather necessary information for customer orders, meticulously noting any special requests.
• Collaborate with operations personnel to fulfill special or urgent shipping requests promptly and effectively.
• Handle inbound receipts with precision and prepare customer invoices accurately and in a timely manner.
• Maintain meticulous damage records and manage the record-keeping process for returned merchandise.
• Provide professional and courteous responses to phone calls and emails, reflecting a solid business acumen.
• Operate office machines and computers proficiently to execute duties effectively.
• Oversee all paperwork associated with orders, maintaining organized files for easy retrieval.
• Prepare and compile reports as instructed by management, ensuring accuracy and timeliness.
• Uphold a clean and well-organized office environment to facilitate efficient workflow.
• Foster excellent relationships with customers and colleagues by promptly addressing inquiries and resolving complaints courteously and efficiently.
• Report customer feedback promptly and comprehensively to management, including any signs of dissatisfaction.

What You Need

B. Experience: Minimum of one year of direct experience in a similar position.

C. Knowledge/Experience/Skills:

• Proficiency in general office tasks, including telephone etiquette and computer skills in customer service.
• Excellent verbal and written communication abilities, ensuring clear and concise interactions.
• MS Office, specifically Word & Excel.
• Strong numerical skills, including accurate counting and basic math calculations.
• Legible handwriting and organizational prowess for effective task management and multitasking.
• Capability to comprehend written policies and procedures and follow oral instructions accurately.
• Adaptability to evolving operational demands and customer needs.

Attributes

• Detail-Driven Devotee: Precision is your middle name; accuracy is your game.
• Collaboration Connoisseur: Teamwork makes the dream work, and you’re the conductor of collaboration.
• Proactive Problem-Solving Prodigy: Spot issues before they become a showstopper and bring solutions to the stage.

Physical Demands and Work Environment

• Prolonged periods of sitting or standing at a workstation while using a computer.
• Occasional lifting and carrying of lightweight objects or materials, such as office supplies or packages.
• Fast-paced office environment with frequent interaction with customers and colleagues.
• Moderate noise level due to phone calls and conversations.
• Regularly use office equipment such as computers, phones, and printers.

Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer/Disability/Protected Veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.