Logistics Order & Customer Service Specialist

STG Express; Compton (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Bonus Eligible

STG Benefits Program 2026

Job summary

STG Express in Compton, CA, is seeking a Customer Service Specialist to process orders, implement changes, and escalate customer concerns while ensuring accurate data entry and on-time shipments.

This role supports customers by providing product and service information, coordinating with warehouse staff, and handling tracking inquiries, with a focus on responsive, detail‑oriented service.

Qualifications

• 3 years of customer service experience preferred
• Must be able to communicate effectively with customers, vendors, and employees
• Ability to multitask, problem solve and prioritize work
• Ability to work independently or as part of a team
• Strong data entry skills and attention to detail are required
• Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams)

Responsibilities

• Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer
• Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy
• Handles tight deadlines and changing priorities
• Answer phone calls and respond to the shipping office window
• Processes credit memos, as necessary
• Interface with customers to relay operational requirements to our warehouse staff
• Responds to general customer service inquiries related to tracking & tracing
• Serves as liaison between chain order and warehouse
• Create shipment orders utilizing our Transportation Management Software
• Adheres to company policies, procedures, and work rules
• Performs other duties as assigned

Skills

Customer service

Communication

Multitasking

Data entry

Teamwork

MS Office

Tools

Microsoft Office

Job description

STG Express in Compton, CA, is seeking a Customer Service Specialist to process orders, implement changes, and escalate customer concerns while ensuring accurate data entry and on-time shipments.

This role supports customers by providing product and service information, coordinating with warehouse staff, and handling tracking inquiries, with a focus on responsive, detail‑oriented service.