Logistics & Customer Experience Coordinator

ICAT Logistics Inc.; Detroit, Northern (MI, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

401(k) matching

Life insurance

Tuition reimbursement

Disability insurance

Flexible schedule

Flexible spending account

Employee assistance program

Health savings account

Travel reimbursement

Wellness reimbursement

Time off to volunteer

Job summary

ICAT Logistics Inc. is seeking an organized logistics coordinator in Detroit, MI to join a technology-focused, award-winning team. You will prioritize, schedule, and route US shipments while coordinating day-to-day activities and tracking progress to ensure on-time delivery.

The role emphasizes customer service, problem solving, and teamwork within a fast-paced environment, with competitive wages and bonus opportunities. A strong emphasis on accuracy and communication is required.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Excellent verbal and written communication with strong listening skills.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Able to build relationships with internal and external clients.
• Proactive problem solving and accountability in a fast-paced environment.

Responsibilities

• Prioritize, schedule, and route shipments for transportation throughout the US.
• Assist with day-to-day coordination, execution and tracking of domestic shipments.
• Enter shipments and quotes into the operating platform.
• Track and trace freight, provide ETAs and verify counts.
• Gather proofs of delivery and enter into the system.
• Gather and enter vendor costs into shipments.
• Prepare shipments for invoicing within ICAT policy.
• Review vendor billing discrepancies and variances.
• Prepare quotations and coordinate documentation between customers and vendors.
• Support ICAT CX initiative to deliver customer satisfaction and growth.

Skills

Communication

Organization

Prioritization

Microsoft Office

Relationship building

Problem solving

Multitasking

Learning and growth

Accountability

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

ICAT Logistics Inc. is seeking an organized logistics coordinator in Detroit, MI to join a technology-focused, award-winning team. You will prioritize, schedule, and route US shipments while coordinating day-to-day activities and tracking progress to ensure on-time delivery.

The role emphasizes customer service, problem solving, and teamwork within a fast-paced environment, with competitive wages and bonus opportunities. A strong emphasis on accuracy and communication is required.