Operations Coordinator

Icat-Logistics-Detroit; Taylor (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

401(k) matching

Life insurance

Tuition reimbursement

Disability insurance

Flexible schedule

Flexible spending account

Work from home

Employee assistance program

Health savings account

Travel reimbursement

Wellness reimbursement

Time off to volunteer

Job summary

ICAT is seeking a Logistics Coordinator in Michigan to manage daily shipment routing, scheduling, and tracking across the United States. You will enter shipments, quotes, and proofs of delivery while maintaining accurate records in the operating platform.

Ideal candidates communicate well, stay organized, and adapt quickly in a fast-paced environment. The role supports ICAT’s customer experience goals and requires collaboration with internal teams and external vendors.

Qualifications

• High school diploma or equivalent; some college preferred.
• Strong communication skills, both verbal and written.
• Well organized with ability to handle multiple tasks.
• Proficiency with Microsoft Office products.
• Ability to build relationships with clients and internal teams.
• Ability to prioritize and plan effectively.
• Desire to learn and grow in a fast-paced environment.
• Ability to analyze and resolve problems.
• Strong sense of accountability and reliability.

Responsibilities

• Prioritize, schedule, and route shipments for transportation throughout the US.
• Assist with the day-to-day coordination, execution and tracking of domestic shipments
• Enter shipments and quotes into the operating platform
• Tracking and tracing freight; providing estimated times of arrival and verifying piece counts, entering accurate notes in the system
• Gathering proof of deliveries and entering in the operating system
• Gathering and entering vendor costs into shipments
• Prepare shipments for invoicing within time frame of ICAT policy
• Assisting to review vendor billing discrepancies (variances)
• Prepare quotations and coordinate documentation between customers and vendors
• Support the ICAT CX initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers with WOW experiences
• Perform other emergent duties and projects requested in support of ICAT’s fast-paced environment

Skills

Communication skills

Organization

Microsoft Office

Prioritization

Relationship building

Problem solving

Fast-paced environment

Adaptability

Education

High school diploma

Some college preferred

Tools

Microsoft Office Suite

Job description

Description

We offer:

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Tuition reimbursement
• Disability insurance
• Flexible schedule
• Flexible spending account
• Work from home
• Employee assistance program
• Health savings account
• Travel reimbursement
• Wellness reimbursement
• Time off to volunteer

Essential Duties and Responsibilities:

• Prioritize, schedule, and route shipments for transportation throughout the US.
• Assist with the day-to-day coordination, execution and tracking of domestic shipments
• Enter shipments and quotes into the operating platform
• Tracking and tracing freight; providing estimated times of arrival and verifying piece counts, entering accurate notes in the system
• Gathering proof of deliveries and entering in the operating system
• Gathering and entering vendor costs into shipments
• Prepare shipments for invoicing within time frame of ICAT policy
• Assisting to review vendor billing discrepancies (variances)
• Prepare quotations and coordinate documentation between customers and vendors
• Support the ICAT CX initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers with WOW experiences
• Perform other emergent duties and projects requested in support of ICAT’s fast-paced environment

Requirements

• High school diploma or equivalent; some college preferred
• Able to foster accountability and commitment to achieve department goals
• Desire and drive to learn and grow
• Outstanding communication skills – Excellent verbal and written with an emphasis on listening
• Extremely well organized, with the ability to handle multiple tasks simultaneously
• Able to plan and effectively set priorities for implementation
• Advanced skills with Microsoft office products
• Ability to work in a response-oriented industry
• Ability to build relationships with internal and external clients
• Ability to anticipate and analyze problems, document issues and recommend solutions
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Ability to deal with a fast-paced entrepreneurial environment

Personal Characteristics:

• Possess a strong work ethic with a persistence in pursuit of objectives
• Understands and responds to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic outlook toward all activities, able to transmit this optimism to others
• Will naturally adopt ICAT’s core values and seamlessly assimilate into ICAT’s culture