Key Account Manager I — Logistics & Client Success

ICAT Logistics; Tolleson (AZ); Hybrid; USD 69,000 - 81,000; Full time

Job summary

ICAT Logistics seeks a detail‑oriented Logistics and Client Support Associate in Tolleson, AZ. The role blends operations support with sales assistance to meet client needs and develop new opportunities.

You will handle inquiries, assist in quotes, and work across departments to improve processes and profitability. Requirements include a bachelor’s degree or equivalent, 2+ years in logistics, 1+ year of freight quoting, strong customer service, and MS Office proficiency.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years in logistics and/or freight forwarding operations and account management.
• 1+ years of freight quoting and pricing.
• Customer service experience required.
• Advanced skills with Microsoft Office (Excel, Word, Outlook, PPT).

Responsibilities

• Oversee client inquiries via phone, email or other means with tracked response quality.
• Collaborate with sales to identify engagement and growth opportunities.
• Prepare and follow up on quotes for key clients to secure opportunities.
• Support the development of SOPs and process improvements.
• Assist in shipment origination or warehouse fulfillment as needed.
• Produce metrics and reports for key accounts in cross‑department projects.

Skills

Logistics experience

Customer service

Freight quoting

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

ICAT Logistics seeks a detail‑oriented Logistics and Client Support Associate in Tolleson, AZ. The role blends operations support with sales assistance to meet client needs and develop new opportunities.

You will handle inquiries, assist in quotes, and work across departments to improve processes and profitability. Requirements include a bachelor’s degree or equivalent, 2+ years in logistics, 1+ year of freight quoting, strong customer service, and MS Office proficiency.