Logistics & Customer Support Coordinator

Katalyst Systems Impact; Manchester (IA); On-site; USD 30,000 - 36,000; Full time

Job summary

Katalyst Systems Impact in Manchester, IA is seeking a Logistics Coordinator to support customers and internal operations teams. This in-house role emphasizes reliable communication and efficient logistics handling.

The position covers customer service, order management, and seasonal account activity, with a fast-paced environment and cross-functional collaboration with sales, drivers, and operations. On-site schedule is Monday–Friday, with standard daytime hours.

Qualifications

• 3+ years in customer service, account coordination, logistics, dispatch, scheduling, or administrative support experience preferred.
• Strong customer service and communication skills.
• Proficient with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary contact for customer inquiries via phone, email, and internal systems.
• Assist customers with orders, scheduling requests, delivery updates, and service-related questions.
• Support logistics planning, scheduling, and coordination activities.
• Maintain accurate customer, order, and service records.
• Assist with order entry and account maintenance.

Skills

Customer service

Communication

Organization

Time management

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Teams

Job description

Katalyst Systems Impact in Manchester, IA is seeking a Logistics Coordinator to support customers and internal operations teams. This in-house role emphasizes reliable communication and efficient logistics handling.

The position covers customer service, order management, and seasonal account activity, with a fast-paced environment and cross-functional collaboration with sales, drivers, and operations. On-site schedule is Monday–Friday, with standard daytime hours.