Logistics Coordinator (Onsite- Auburn Hills, MI)

The Mom Project; Auburn Hills (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Mom Project, in partnership with a transportation and logistics services provider, is seeking a Logistics Coordinator to support customer service, load planning, and shipment tracking onsite in Auburn Hills, MI.

The role collaborates with vendors, LSPs, suppliers and internal teams to ensure timely fulfillment and accurate data entry, with opportunities to grow within a dynamic logistics environment.

Qualifications

• 2 years’ experience in a logistics, customer service or related field.
• High School Diploma or GED preferred.

Responsibilities

• Works closely with team to meet all customer service requirements.
• Coordinate and manage movement of goods from suppliers to customers.
• Communicate with customers, suppliers, and logistics service providers to ensure on-time delivery.
• Track shipments and manage inventory levels.
• Execute load planning and optimization strategy.
• Resolve issues during shipping, including delays, damages, or lost shipments.
• Develop and maintain positive customer relationships.
• Ensure attainment of applicable key factors.
• Capture data accurately and perform system entry.
• Provide remote and on-site support to teams across departments.
• Utilize quality processes to resolve issues.
• Assist with new account start-ups.
• Anticipate and resolve partner/vendor and internal team issues.
• Perform other duties as needed.
• Engage in project work as required.

Skills

Logistics coordination

Customer service

Vendor communication

Load planning

Education

High School Diploma or GED

Job description

A partner of The Mom Project in the transportation/logistics industry is seeking a Logistics Coordinator to help support their business needs. This role is onsite in Auburn Hills, MI.

The Logistics Coordinator is responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. You will work closely with vendors, LSP (logistics service providers), suppliers, and internal team members to ensure customers service request are fulfilled in a timely manner. You will be responsible for tracking shipments, load planning, managing inventory levels, resolving and escalating issues related to the logistics operations of your assigned account(s).

Duties And Responsibilities

• Works closely with team members to meet or exceed all customer service requirements.
• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to customer specifications.
• Track shipments and manage inventory levels.
• Executes Load planning and optimization strategy.
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments.
• Develops and maintains positive customer relationships.
• Ensures the attainment of applicable key factors.
• Responsible for accurate data capture and system entry.
• Provides remote and on-site support to teams including customer service, material planning, logistics and supply chain departments.
• Utilizes the quality process to resolve customer service and vendor issues.
• Assists with new account start-ups.
• Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
• Performs other duties as needed
• Project work as required.

Educational Background / Work Experience / Qualifications

• 2 years’ experience in a logistics, customer service or related field.
• High School Diploma or GED preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We offer a competitive salary range for this position.