Customer Operations Specialist — Remote Order & Logistics

NSI Group, LLC; Elmhurst (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leader in the natural food industry is seeking a detail-oriented Customer Operations Specialist in Elmhurst, IL. The ideal candidate will manage customer orders, ensure accurate processing, and support logistics. This role requires strong problem-solving and communication skills, familiarity with EDI systems, and experience with ERP tools like SAP Business One. The position offers flexibility with remote work but requires proximity for in-person meetings. Candidates should have a Bachelor's degree and relevant experience in customer operations or sales support.

Qualifications

• 2–3 years of experience in customer operations, sales support, or order management.
• Experience working with retail customers or supermarket chains is a plus.
• Familiarity with EDI systems is beneficial.

Responsibilities

• Manage customer orders from PO receipt through delivery.
• Confirm order details and communicate ETAs to customers.
• Resolve order discrepancies and support invoice accuracy.

Skills

Problem-solving

Communication skills

Attention to detail

Proficiency in Google Sheets

Education

Bachelor's degree in business administration or related field

Tools

SAP Business One

EDI systems

Google Workspace

MacOS

Job description

A leader in the natural food industry is seeking a detail-oriented Customer Operations Specialist in Elmhurst, IL. The ideal candidate will manage customer orders, ensure accurate processing, and support logistics. This role requires strong problem-solving and communication skills, familiarity with EDI systems, and experience with ERP tools like SAP Business One. The position offers flexibility with remote work but requires proximity for in-person meetings. Candidates should have a Bachelor's degree and relevant experience in customer operations or sales support.