Customer Service Representative

Accurate Personnel; Huntley (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

A logistics support company is seeking a Customer Service Representative in Huntley, IL. The role involves serving as the main contact for customer inquiries and managing order fulfillment processes. Candidates should have 2-3 years of customer service experience in logistics or manufacturing, strong typing skills, and proficiency with Microsoft Office and ERP systems. This position demands effective communication, problem-solving skills, and a professional demeanor while maintaining documentation and data accuracy.

Qualifications

• 2–3 years of customer service experience, ideally in logistics, distribution, or manufacturing.
• Familiarity with order entry processes and basic accounting concepts.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and delivery requirements.
• Research and resolve customer order issues, delivery concerns, and performance discrepancies.
• Enter customer orders and validate delivery schedules for accuracy.

Skills

Customer service experience

Proficiency in Microsoft Excel

Strong typing and data-entry skills

Attention to detail

Tools

ERP systems (SAP or similar)

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Position

Customer Service Representative

Location

Huntley, IL

Department

Logistics

Reports to

Supply Chain Manager

Mission

To deliver accurate, timely, and professional support that strengthens customer relationships, ensures seamless order fulfillment, and upholds the organization’s reputation for service

Basic Responsibilities

Customer Service & Expediting – 80%

• Serve as the primary point of contact for customer inquiries, orders, and delivery requirements.
• Research and resolve customer order issues, delivery concerns, and performance discrepancies in a timely manner.
• Verify customer quotes, including pricing, MOQs, and purchasing requirements while
• Maintain accurate customer “ship-to” locations and part-number cross-references within the ERP system.
• Enter customer orders and validate delivery schedules for accuracy.
• Upload and maintain customer material schedules on customer portals as required.
• Review customer forecasts, identify changes, and update internal databases.
• Proactively ensure data accuracy within the ERP system and coordinate with IT for system-related issues.
• Maintain proper documentation and records in line with company policies and procedures.

Other Duties

Other Duties – 20%

• Provide support to leadership with additional administrative or operational projects as assigned.
• Collaborate as an active team member to achieve departmental goals.
• Demonstrate professionalism, courtesy, and respect in all interactions with customers, coworkers, and partners.

Essential Job Functions

• Perform accurate and efficient data entry across various systems.
• Input, access, and retrieve information using the ERP and other required platforms.
• Sit for extended periods, with occasional standing, bending, or walking to access files or supplies.
• Occasionally lift and carry materials up to 15 lbs.
• Read, interpret, and follow written and verbal instructions.
• Communicate effectively with internal teams and external customers.
• Work independently while maintaining strong organization and time‑management skills.
• Maintain consistent attendance and punctuality.

Qualifications

• 2–3 years of customer service experience, ideally in logistics, distribution, or manufacturing.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Familiarity with order entry processes and basic accounting concepts.
• Strong typing and data‑entry skills with high attention to detail.
• ERP experience (SAP or similar) strongly preferred.

Equal Employment Opportunity Statement

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by