Logistics Customer Care Specialist II — Elevate Service

Saia; Wichita Falls (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Saia is hiring to provide essential customer and terminal operations support, coordinating service activities and delivering accurate documentation to strengthen customer relationships. The role involves handling calls, scheduling, data entry, and ensuring timely delivery communications.

The position requires 18+ years of age, a high school diploma or GED, and the ability to work in the United States with proficient English.

Qualifications

• Must be at least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• Read, write, communicate and comprehend English to perform job tasks

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs
• Confirms delivery availability with dispatch and addresses scheduling conflicts
• Prepares and reviews dispatch paperwork for accuracy and completeness
• Supports billing and data entry while maintaining accurate terminal records
• Conducts driver check-ins to verify delivery performance and address service issues
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality

Skills

Transportation experience

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is hiring to provide essential customer and terminal operations support, coordinating service activities and delivering accurate documentation to strengthen customer relationships. The role involves handling calls, scheduling, data entry, and ensuring timely delivery communications.

The position requires 18+ years of age, a high school diploma or GED, and the ability to work in the United States with proficient English.