Customer Service Associate

APM Terminals; Needham Corner (MA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customer Service Associate to handle incoming calls, respond to inquiries, and track shipments. The role emphasizes strong communication and customer focus in a clerical office setting.

Responsibilities include monitoring emails, following up on shipment status, and supporting Maersk stations and partners. High school diploma and at least 1 year of customer service experience are required.

Qualifications

• High School diploma or better.
• 1 year of customer service experience.
• Excellent oral and written communication skills.
• Proficient in MS Excel and basic computer applications.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Assist and support Maersk stations and cartage agents.

Skills

Excellent communication

Problem-solving

Customer service experience

Multitasking

Organizational skills

Education

High School or better

Tools

MS Excel

Job description

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

JOB SUMMARY

The Customer Service Associate is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

ESSENTIAL FUNCTIONS

1. Answer incoming calls and provide excellent customer service to all callers
2. Monitor and respond to customer inquiries received through email
3. Make outgoing calls to follow up on shipment status, resolve issues, and update customers
4. Track, trace, enter, and update shipments
5. Assist and support Maersk stations and cartage agents
6. Master outside customer applications
7. Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
8. Perform other duties as assigned

SKILLS/COMPETENCIES

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools such as MS Excel
• Ability to multitask
• Excellent organizational skills with emphasis on detail

EDUCATION

High School or better

EXPERIENCE

1 year of customer service experience

PHYSICAL REQUIREMENTS

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. The position may be required to work remotely at times.

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Individuals may perform other duties assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the NET, exposed to ambient weather conditions

COMPANY BENEFITS

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range: $24.00 - $25.00

* *The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

EEO & DIVERSITY

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.