Logistics Customer Care Specialist

Tax Airfreight Inc; Melrose Park (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Tax Airfreight Inc in Melrose Park, IL is seeking a Customer Care Specialist to handle inquiries and provide timely updates on shipments and warehousing services. The role emphasizes clear communication and customer-first service.

You will respond to inquiries via phone, email, and chat, resolve issues related to shipments and delays, and maintain accurate records. Collaboration with logistics and operations is essential to deliver a seamless customer experience.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in the transportation or warehousing industry.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues related to shipments, delays, and service inquiries, ensuring a satisfactory outcome.
• Maintain accurate records of customer interactions and transactions in the company database.
• Collaborate with internal teams, including logistics and operations, to provide customers with accurate information.
• Identify opportunities for process improvements and contribute to enhancing customer service protocols.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Tax Airfreight Inc in Melrose Park, IL is seeking a Customer Care Specialist to handle inquiries and provide timely updates on shipments and warehousing services. The role emphasizes clear communication and customer-first service.

You will respond to inquiries via phone, email, and chat, resolve issues related to shipments and delays, and maintain accurate records. Collaboration with logistics and operations is essential to deliver a seamless customer experience.