Logistics Customer Relations Specialist

Forward Air Corp.; Des Plaines (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at an on-site transportation terminal.

You will help ensure accurate shipment processing, documentation, and timely updates for customers, carriers, drivers, and internal teams. The role involves data entry, shipment tracking, scheduling, POD preparation, and participation in accounts receivable/payable and billing tasks.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Prior customer service, administrative support, logistics, or transportation experience preferred; training provided.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documentation, labels, and proof of delivery (POD).
• Support terminal or site activities including freight acceptance and driver assistance as needed.
• Assist with accounts receivable, accounts payable, and billing tasks including invoice preparation and reconciliation.
• Maintain organized electronic and physical files for shipment, financial, and administrative docs.
• Communicate with carriers, warehouses, dispatch, and operations to ensure timely freight movement.
• Identify service issues or delays and escalate to operations leadership per procedures.
• Support routine administrative tasks such as mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities.

Skills

Attention to detail

Written & verbal communication

Team collaboration

Discretion & confidentiality

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office 365

Windows OS

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at an on-site transportation terminal.

You will help ensure accurate shipment processing, documentation, and timely updates for customers, carriers, drivers, and internal teams. The role involves data entry, shipment tracking, scheduling, POD preparation, and participation in accounts receivable/payable and billing tasks.