Logistics Customer Care Specialist

Tax Airfreight, Inc.; Melrose Park (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Tax Airfreight, Inc. is seeking a Customer Care Specialist in Melrose Park, IL for a full-time on-site role. You will handle customer inquiries, resolve issues related to shipments and services, and provide timely updates to clients. Strong communication and CRM familiarity are preferred.

The role emphasizes maintaining accurate records and collaborating with logistics and operations to ensure an excellent customer experience and repeat business.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience, preferably in transportation or warehousing.
• Strong verbal and written communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues related to shipments, delays, and service inquiries, ensuring a satisfactory outcome.
• Maintain accurate records of customer interactions and transactions in the company database.
• Collaborate with internal teams, including logistics and operations, to provide customers with accurate information.
• Identify opportunities for process improvements and contribute to enhancing customer service protocols.

Skills

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

Tax Airfreight, Inc. is seeking a Customer Care Specialist in Melrose Park, IL for a full-time on-site role. You will handle customer inquiries, resolve issues related to shipments and services, and provide timely updates to clients. Strong communication and CRM familiarity are preferred.

The role emphasizes maintaining accurate records and collaborating with logistics and operations to ensure an excellent customer experience and repeat business.