Logistics Customer Service Specialist | Growth & Efficiency

Expeditors; Melrose Park (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development

Growth opportunities

Employee Referral Bonus

Job summary

Expeditors in Melrose Park, IL is seeking a detail-oriented operations associate to monitor shipments, maintain data integrity for events, and ensure KPI adherence. You will communicate with customers and global offices, escalating issues as needed, while upholding company policies and regulations.

The role emphasizes strong organizational skills, excellent communication, and a proactive approach to branch training and process improvement.

Qualifications

• Six months to one year of domestic operations experience.
• Excellent oral and written communication skills.
• Knowledge of the Chicagoland area.
• Operations/Industry knowledge preferred.
• Strong MS Office skills: Excel, PowerPoint, OneNote.

Responsibilities

• Monitor shipments in transit and ensure data integrity for events and references.
• Communicate with customers, Expeditors offices worldwide, and coworkers via high volume channels.
• Escalate problems to management when necessary.
• Promote compliance with company policies and government regulations.
• Attend branch meetings and complete required training hours.

Skills

Domestic operations experience

Excellent communication skills

Knowledge of Chicagoland area

Operations/Industry knowledge

MS Office skills (Excel, PowerPoint, 1

Tools

Excel

PowerPoint

OneNote

Job description

Expeditors in Melrose Park, IL is seeking a detail-oriented operations associate to monitor shipments, maintain data integrity for events, and ensure KPI adherence. You will communicate with customers and global offices, escalating issues as needed, while upholding company policies and regulations.

The role emphasizes strong organizational skills, excellent communication, and a proactive approach to branch training and process improvement.