Air Operations Coordinator — Customer-Centric Logistics

A.P. Moller - Maersk; Elk Grove Village (IL); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a proactive Air Operations Specialist in Elk Grove Village, IL to act as the frontline representative for North America. You will manage customer relationships, ensure smooth end-to-end shipments, and coordinate with warehouses, commercial teams, and global service centres to resolve issues quickly.

The role requires 1–2 years of airfreight experience, strong communication, and solid knowledge of operational systems.

Qualifications

• Minimum high school or equivalent; bachelor’s degree preferred.
• 1–2 years of airfreight process knowledge.
• Strong customer focus and communication skills.
• Proficient with Microsoft Office and basic operational systems.
• Experience with CargoWise is a plus.

Responsibilities

• Serve as primary point of contact for customers and internal stakeholders.
• Deliver best-in-class customer service and proactively resolve issues.
• Ensure end-to-end shipment execution with internal teams.
• Adhere to processes, standards, IOPs, and KPI requirements.
• Identify upsell opportunities and drive value across the network.
• Communicate proactively with all stakeholders and teams.
• Collaborate with Warehouses, Commercial, Product, and Global Service Centres.

Skills

Customer centricity

Composure

Perseverant & action oriented

Collaborative

Problem solving

Excellent communicator

Operational system knowledge

Interpersonal skills

English language proficiency

Microsoft Office proficiency

Education

High School Diploma or equivalent

Bachelor’s Degree in related business area preferred

Tools

CargoWise

Outlook

PowerPoint

Excel

Word

Job description

Maersk is seeking a proactive Air Operations Specialist in Elk Grove Village, IL to act as the frontline representative for North America. You will manage customer relationships, ensure smooth end-to-end shipments, and coordinate with warehouses, commercial teams, and global service centres to resolve issues quickly.

The role requires 1–2 years of airfreight experience, strong communication, and solid knowledge of operational systems.